Banking and Finance Information

Loans Secured up to 50% by the Government.

These loans can be applied for by businesses experiencing difficulties during Covid-19 and can be used for working capital and other requirements during this time. All normal credit criteria will be applied by banks.

This means, if your business was profitable and has been impacted only by Covid-19, then your application will be considered as a pathway to help the business to survive, but must still have the capacity to repay the loan after this time.

If your business was not performing well, and sufficient to usually repay the loan, then it’s unlikely to have a favourable outcome with this type of loan.

Hardship – Deferral Of Loan Payments and other assistance:

Below is a link to the ABA website containing hardship contact details for participating banks:

Below is a list of contact details to support other types of finance:

Lender Phone Number Email Address Link
ALS 1800 688 995
Alphabet 1800 220 580 alphabetaustralia@alphabet.com
AMMF 1300 263 123 customerservice@ammf.com.au
ANZ 1800 252 845 https://www.anz.com.au/about-us/sustainability/financial-hardship/
Axsess Today 1300 586 936 accounts@anglefinance.com.au
Bank of Melb 1800 600 266 https://www.bankofmelbourne.com.au/contact-us/financial-hardship
BMW/Alphera 1800 333 636 hardship@bmwfinance.com.au
BOQ 1800 079 866
Capital 1800 642 626 https://www.capitalfinance.com.au/defer-your-equipment-finance-payments
CBA 1300 720 814 https://www.commbank.com.au/latest/support-for-home-loan-customers.html?ei=pers_HL
Finance One 1800 346 663 customercare@financeone.com.au
Firstmac 1800 651 898
Flexirent 1800 240 102
Get Capital 1300 249 649 enquiries@getcapital.com.au
Grow Equipment Finance 1300 001 420 assetfinance@growbiz.com.au
Kikka Capital 1300 414 195 info@kikka.com.au
Latitude 13 10 24 https://latitudefs.zendesk.com/hc/en-au/articles/360006857537-What-to-do-if-you-need-help-as-a-result-of-COVID-19
Liberty 13 11 33 help@liberty.com.au https://www.liberty.com.au/financial-hardship
Macquarie 1300 364 050 mcafleasingcare@macquarie.com https://www.macquarie.com/au/personal/forms/financial-hardship
Metro 1300 362 627 collections@metrofin.com.au
Morris Finance 03 5223 3453
Moula 1300 885 893
NAB 13 10 12 https://www.nab.com.au/common/forms/coronavirus-contact-form
Now Finance 1300 275 669
Pepper 1800 356 353 assist@pepper.com.au
RACV 13 15 60 hardship@racv.com.au
Ratesetter 1300 768 710 contact@ratesetter.com.au
RedZed 1300 722 462 clientservices@redzed.com 
Selfco 1300 121 110 leasing@selfco.com.au
Spotcap 1800 107 010
St. George 1800 600 266 automotivecollections@stgeorge.com.au https://www.stgeorge.com.au/contact-us/financial-hardship/step-to-getting-back-on-track
Thorn 02 9101 5000 covid19responseteam@tbf.com.au
TL Rentals 1300 137 146 collections@tlrentals.com.au
Westpac 1800 067 497 businesscollectionsadelaide@westpac.com.au
VW Finance hardship@vwfs.com.au